Privacy Policy
Last Updated: September 14, 2026
Luxepify Massage & Spa (“Luxepify,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website, contact us, book a massage, or interact with our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.
1. Information We Collect
When you contact or book a service with Luxepify Massage & Spa, we may collect information such as:
Your name
Phone number
WhatsApp number
Email address
Booking date and preferred time
Location or address where a home or hotel massage is requested
Massage or spa service you request
Special booking instructions or preferences you voluntarily provide
Payment or transaction information where necessary to process your booking
Information you provide when communicating with us through our website, WhatsApp, phone, social media, or other communication channels
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use your information to:
Process and manage massage and spa bookings
Contact you about your booking
Confirm appointment dates, times, and locations
Connect you with an appropriate Luxepify therapist
Provide home, hotel, and other massage services
Respond to enquiries and customer-service requests
Process payments where applicable
Improve our website, services, and customer experience
Send service-related communications
Send promotional or marketing messages where permitted and where you have consented or otherwise have the right to receive them
Prevent fraud, abuse, or unauthorised use of our services
Comply with applicable legal and regulatory requirements
3. Information About Your Location
For home and hotel massage bookings, we may need your address or location so that the assigned therapist can provide the requested service.
We only use location information for legitimate purposes connected with providing or managing your booking, customer support, safety, and related business operations.
4. WhatsApp, Phone and Social Media
Customers may contact Luxepify through WhatsApp, telephone calls, Facebook, Instagram, or other communication platforms.
Information shared through these platforms may also be subject to the privacy policies of the companies operating those platforms.
We use information received through these channels only for legitimate business purposes, including responding to enquiries, arranging bookings, providing customer support, and managing our services.
5. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, measure advertising performance, and improve our marketing.
Third-party services such as analytics, advertising, or website-performance providers may also use cookies or similar technologies when enabled on our website.
You can control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
6. Advertising and Marketing
Luxepify may advertise its services through platforms such as Google, Facebook, Instagram, and other advertising networks.
These platforms may collect or receive certain information about website visitors or advertising interactions in accordance with their own privacy policies.
We may use information such as website visits, enquiries, bookings, or interactions with our advertisements to measure campaign performance and improve our advertising.
7. Sharing Your Information
We do not sell your personal information.
We may share relevant information when necessary with:
Luxepify therapists or service providers responsible for fulfilling your booking
Payment processors and financial service providers
Website hosting, technology, analytics, or communication providers
Advertising and marketing service providers where necessary for legitimate business purposes
Professional advisers or service providers where reasonably necessary
Government authorities or law-enforcement agencies where required by law
We only share information that is reasonably necessary for the relevant purpose.
8. Protection of Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal or regulatory obligations.
When information is no longer reasonably required, we may securely delete or anonymise it.
10. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally applicable
Object to or restrict certain processing of your information
Withdraw consent where processing is based on consent
Request information about how your personal information is being used
Make a complaint regarding our handling of your personal information
To exercise any applicable privacy right, please contact us using the details below.
11. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
12. Third-Party Websites
Our website or communications may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is handled, please contact us:
Luxepify Massage & Spa
Email: admin@luxepify.com
Phone / WhatsApp: 08051144289
We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.
15. Consent
By using our website or providing your personal information to Luxepify Massage & Spa, you acknowledge that you have read and understood this Privacy Policy and that your information may be processed as described above, subject to applicable law.